Privacy Policy

Data Controller

• Simworx Racing Simulators (a Moroccan entity)
• Located in: Morocco
• Email: privacy@simworx.ma
• Phone: +212 661 40 20 43
• Data Protection Officer: Contact privacy@simworx.ma

We have notified our data processing activities to the CNDP (National Commission for the Control of Personal Data Protection) as required.

Information We Collect

For cash-on-delivery (COD) orders, we collect only the essentials:

• Full name and delivery address (for shipping simracing gear like wheels, pedals, and simulators).
• Phone number (for delivery coordination and SMS confirmations).
• Email address (for order confirmations and updates).
• Order details (products, quantities; including digital licenses for software).

We also automatically collect:

• IP address, browser type, and device info for site security.
• Cookies for cart persistence and basic analytics (e.g., Google Analytics, opt-out available).

No payment card or bank details are collected or stored by us — COD is handled directly by couriers upon delivery.

How We Collect Data

• Directly from you via checkout forms, contact forms, or account registration.
• Automatically through cookies and site logs during visits.
• From couriers for delivery confirmations (e.g., proof of handover).

We use a cookie banner for consent on non-essential tracking. Essential cookies (cart, security) do not require consent.

How We Use Your Data

We process data solely for legitimate purposes:

• To process and fulfill orders (contractual necessity).
• Coordinate COD deliveries via phone/SMS.
• Send order confirmations, invoices, and support emails (legitimate interest).
• Prevent fraud and secure the site (legal obligation).
• Marketing (only with explicit opt-in; unsubscribe anytime).

No automated decisions or profiling are made.

Legal Basis for Processing

• Contract: Order fulfillment and delivery.
• Legitimate Interest: Site security, basic analytics.
• Consent: Marketing emails or non-essential cookies.
• Legal Obligation: Tax/accounting records (5-year retention per Moroccan law).

For EU customers, this aligns with GDPR Article 6.

Sharing Your Data

We share minimally:

• Delivery Services: Name, phone, address with couriers (e.g., Aramex, Maroc Poste, CMRT) for COD handover.
• Service Providers: Hosting (e.g., Hostinger/Vercel for site), email tools (no personal data shared).
• No Third-Party Sales: We never sell your data.

International transfers (e.g., to EU/US hosting) use safeguards like Standard Contractual Clauses.

Data Storage and Security

• Data retained 5 years for accounting/tax (Morocco Code Général des Impôts), then securely deleted.
• Digital licenses kept until warranty expires.
• Security: SSL encryption, firewalls, access controls.
• Breaches reported to CNDP within 72 hours if required.

Your Rights

Under Law 09-08 and GDPR, you can:

• Access, correct, or erase your data.
• Object to processing or withdraw consent.
• Request portability (e.g., order history).
• Lodge complaints with CNDP (cndp.ma).

Email privacy@simworx.ma with requests — we respond within 30 days. Phone verification may be required for security.

Cookies and Tracking

• Essential: Cart, login (always on).
• Analytics/Marketing: Google Analytics (anonymized); opt-out via banner or tools like uBlock.

Update preferences anytime via the cookie settings link in the footer.

International Customers

Serving Morocco, Europe, Asia, and the Americas — EU data handled with GDPR adequacy; others per local laws.

Children's Privacy

Our site is not intended for users under 18. No data is collected from minors without parental consent.

Changes to This Policy

We may update this policy — check the date above. Major changes will be emailed to registered users.

Contact Us

Questions? Reach us at privacy@simworx.ma.

For CNDP issues: www.cndp.ma

Thank you for trusting Simworx for your simracing needs.